By Sarah Crabb Assistant Director of Housing Services, Mount Green Housing Association Resident engagement lies at the heart of recent legislative and
By Keith Cooper, award-winning housing journalist The death of Awaab Ishak was a national scandal, raising questions yet again about housing’s relationship
By Richard Blakeway, the Housing Ombudsman When a potential merger is announced between landlords, there’s often intense interest. My tip for
By Richard Blakeway, the Housing Ombudsman Noise is a major cause of complaints but, unlike repairs, is debated less despite its
By Tim Cowland, Socitm Advisory As housing providers continue to share distressing stories about the financial choices their customers are being pushed
By Sue Phillips, Founder, Shared Ownership Resources Shared ownership rent caps clearly have unwelcome financial consequences for housing providers; given the cross-subsidy
By Carolyn Lochhead, Director of Public Affairs and Communications, Scottish Federation of Housing Associations The UK is facing an escalating cost-of-living crisis,
Why digital skills in later life are proving to be vital Anchor Housing has recently engaged the skills of Digital Voice to deliver a digital
By Hasani Jess, Board member, settle When I’m asked about how technology in housing compares to other sectors I’ve worked in, I’d
By Richard Blakeway, the Housing Ombudsman Strong record keeping practices are core to good services and will be the focus of
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