By Connie Garrett, Aftersales Manager, Sovereign Having started my housing career as a homelessness support worker, supporting men and women with mental
By Mark Earle, Head of In-House Maintenance Service, bpha At bpha we’re in the process of bringing our repairs and maintenance service
By Colin Judd, Solutions Architect, MRI Software After 20 years working in the sector, I’m looking at what providers can adopt to
By Richard Blakeway, the Housing Ombudsman Residents shouldn’t face a postcode lottery when making a complaint. This means our Complaint Handling
Going ‘above and beyond’ to help customers By Mary Telford, Resident, Karbon Homes With close to 30,000 homes across the North East and
