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Ombudsman Corner

By Richard Blakeway, the Housing Ombudsman The new regulatory landscape sends a clear message: landlords need to know who lives behind

25 April 2024 No Comments

Lies, damned lies and public relations

By Neil Merrick Housing Journalist Faced with increased homelessness, government spin doctors had little real option but to create an alternative version

25 April 2024 No Comments

The Building Safety Act 2022 – where are we and why is competency so important?

By David Barnes Acting head of policy and public affairs, Chartered Institute of Building As we approach the second anniversary of the

25 April 2024 No Comments

Consumer standards: What we learned from the pilot

By Stephen Blundell Operations Director, Leeds Federated Housing Association Last year, when our in-depth assessment (IDA) was due, the Regulator of Social

25 April 2024 No Comments

Navigating the fog: The vital role of effective board members in a changing landscape

By Peter Brown Non-Executive Director, Heart of Medway Housing Association It’s always after the event that people are wise. Long after the

25 April 2024 No Comments

Empowering residents and the importance of customer collaboration

By Julie Layton Chief Executive, Advance Customers are central to everything we do. So, for Advance, which provides housing and support to

25 April 2024 No Comments

Ombudsman Corner

By Richard Blakeway, the Housing Ombudsman Recently I met with the board of a social landlord who asked what I thought

18 January 2024 No Comments

Mourning the decline of ALMOs

By Chloe Fletcher Director, HQN As I leave the National Federation of ALMOs (NFA) and join HQN, the country is anticipating a

18 January 2024 No Comments

Building a culture of excellence

Jahedur Rahman Operational Director, Housing and Building Safety, Haringey Council It’s been said that ‘culture eats strategy for breakfast’. For Haringey’s housing

18 January 2024 No Comments