Navigating the fog: The vital role of effective board members in a changing landscape
By Peter Brown Non-Executive Director, Heart of Medway Housing Association It’s always after the event that people are wise. Long after the event people pontificate about what’s happened, weep about the tragedy and the pointless suffering and loss of life, and then they analyse and say, lessons must be learnt. So, we […]
Empowering residents and the importance of customer collaboration
By Julie Layton Chief Executive, Advance Customers are central to everything we do. So, for Advance, which provides housing and support to customers with learning disabilities and mental health conditions, many of the practices in the new Social Housing (Regulation) Act are nothing new. Several of the regulatory changes centre around working […]
A life in 15 questions
Helen White Chief Executive, Taff Housing 1 What do you do for fun? Walk my dog and watch funny cat videos on TikTok. 2 You have the power to change one thing about the social housing sector: what would it be? That everyone has access to a warm, safe, affordable home. 3 […]
The last word
I’ve been sticking up for housing for 20 years – but you’ll never convince me that shared ownership works By Hannah Fearn, freelance journalist specialising in social affairs This year marks 20 years since I started my journalism career. My first job, at Inside Housing, was a fortuitous accident. I’d applied for another role […]
Behind closed doors
Social landlords are under pressure to identify and respond to cases of domestic abuse. Some have been doing it for years, but others need to act quickly due to new regulatory standards. Neil Merrick investigates. Within weeks of ‘Louise’ (name changed) moving into her new home, a team from Wolverhampton Homes visited the property […]
Talking heads: Preparing for the new consumer regulations
The new, much-anticipated consumer regulations are with us. So, how’s the sector preparing itself? We invited four chief executives to share their plans. Victor Da Cunha, Chief Executive, Curo Group I warmly welcome the re-emergence of consumer regulation. Customers in every service sector should know there are protections in place to ensure standards are […]
The unreported world of tenancy fraud
New figures raise questions about efforts to free up illegally occupied homes. Keith Cooper investigates. The plumber had a funny feeling about the house. The bedroom doors were all padlocked shut. Strangers were turning up weekly, suitcases in hand, according to a tip off. Here are but a few clues that a property is […]
Kate Dodsworth interview: ‘We’re raring to go’
The new age of regulation has arrived. There’s a lot for social landlords to think about. There’s a lot for the Regulator of Social Housing to do. Everybody’s going to be very busy. HQM caught up with the RSH’s Chief of Regulatory Engagement, Kate Dodsworth, to find out what we can expect to see. […]