Ombudsman Corner
By Richard Blakeway, the Housing Ombudsman When a potential merger is announced between landlords, there’s often intense interest. My tip for anyone involved: watch the complaints. The challenges of mergers are often reflected in complaints. It’s not unusual for performance on handling complaints to decline and the issues driving complaints to […]
A life in 15 questions
Kate Dodsworth Director of Consumer Regulation, Regulator of Social Housing 1 What do you do for fun? Running, cooking and supporting Wolves FC (two of these aren’t always fun). 2 You have the power to change one thing about the social housing sector: what would it be? We’ll be consulting on our […]
The last word
Let’s do tenants a favour and talk straight By Hannah Fearn, freelance journalist specialising in social affairs The first time I saw it, it confused me, breaking my flow of concentration. I stopped, paused and read the sentence again – but there it still was. A word I couldn’t recognise: ‘unhoused’. What did […]